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Managing Customer Service A Practical Guide to Thrive

Posted By Admin   on February 9, 2017.   

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This book is designed for entry-level employees, managers, and students. The book is ideal for managers at all levels and in any industry as it centers on customer service. It is also ideal for students at the undergraduate as well as graduate levels majoring in business and hospitality.

The book serves as a guide for people who want to learn about international business and management.This book is significant because it contributes to the body of literature in the management field and offers strategic solutions to industry leaders. Reading this book is advantageous as it provides some of the employment measurements the service industry needs to employ; thus, it can retain employees and satisfy customers. This book will benefit the service industry around the world as providing attentive customer service is the way of growing a business.


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